Ya, I’m gonna stay away from serious ranting. Just simply going to say that Comcast pisses me off. Here is the email letter I sent to their customer service via prompting by frank at comcastcares:
Dear Sir/Madam - I recently began getting service from your company (Feb 08). At the time I was told I would be receiving 88$ worth of service through some combined (complicated) package for cable and internet. Since then my bill has been over 100 each time. The last two bills were 170.81 and 114.03$. I remember the bill before that being ~112.00 as well. This is extremely frustrating and annoying. Personally, I am fed-up with the service and will gladly cancel. Fortunately for comcast, my roommate likes both enough to keep them, but I am working on him to free ourselves of this madness. Am I to understand that 22$ + is the norm for taxes on this product? I can't imagine voluntarily subscribing to a service where taxes/surcharges account for 25% of the charge. I was hoping that you could explain to me these over-charges, or false statements about my original subscription price statements? But, even more so I would like to figure out how I can become happy with your service. Which doesn't involve "sir you are paying over 100$ for these reasons". It involves here are your options, how much it will (really) cost, and a guarantee of those services/price. P.S. The comcast site does not show old statements and is generally limited in functionality. I guess I should just be happy that my internet provider even has a website...
Suffice to say that I am not expecting much. I long ago learned that these companies are parasitic and really never make me satisfied. In fact, the only time I ever felt good about a cable company was last week when comcastcares actually expressed interest in helping.